Shipping Terms and Conditions
At Chargie, we’re committed to getting your battery protection device to you safely and quickly. Here’s everything you need to know about our shipping process.
1. Shipping Methods
We offer multiple shipping options to suit your needs:
- Regular Post: Cost-effective option with or without tracking number
- Express Courier: Fast, reliable delivery via DHL, FedEx, TNT, and other premium carriers
2. Shipping Schedule
Regular Post: Packages are dispatched twice weekly on Mondays and Thursdays.
Express Courier: Orders are typically shipped within 24 hours of payment confirmation.
3. Shipping Delays & Exceptions
While we strive to meet our standard shipping timelines, exceptions may occur without prior notice:
- In-Stock Items: Maximum 1-week delay
- Backorder Items: Up to 15 working days to safely package and prepare for shipment
4. Transit Times by Region
DHL Express:
- Europe & East Coast USA: Next-day delivery (typically)
- Most worldwide locations: 1-3 working days
- Remote areas (islands): 1-2 additional days may apply
Regular Post:
- European Union: 10-14 days (up to 45 days during COVID-related delays)
- United States & Canada: 14-21 days
5. Warehouse Location
All Chargie products are assembled and shipped from our warehouse in Romania.
6. Shipping Recommendations
For orders valued at USD $50 or more, we strongly recommend using express courier (DHL) to ensure the safety and security of your purchase.
7. Package Protection & Liability
Our packages are carefully prepared with bubble padding and insured against tampering. However, we cannot be held responsible for carrier mishandling during transit.
If your package arrives damaged, lost, or opened: We will promptly re-ship your products via a different carrier at no additional cost to you.
8. Refund Policy
We offer a 30-day money-back guarantee on all Chargie products. Here’s how it works:
To Request a Refund:
- Test the product for the full 30-day period
- Ship the device back to us via regular mail (buyer covers return shipping)
- We will test the device to ensure it’s fully functional
- Upon verification, we’ll process your refund to your original payment method
Refund Conditions:
- Device must be in working condition with no physical damage
- Case must be intact and undamaged
- No electrical defects or signs of misuse
Return Shipping Costs:
- Buyer is responsible for return shipping costs
- For orders with free shipping: Buyer also reimburses the original shipping cost
9. Package Refusal
If you refuse delivery of your package, we reserve the right to deduct return shipping costs and applicable taxes before issuing a partial refund. This applies primarily to express courier shipments (DHL, FedEx, etc.). Regular mail refusals will follow the standard refund policy outlined above.
10. Color Selection
While we offer color options during checkout, color selection is not guaranteed. We fulfill orders based on available inventory colors. Our warehouse does not have the capability to change device casings or produce custom colors.
If you have specific color preferences, please note them at checkout, and we’ll do our best to accommodate your request based on availability.
Questions About Your Shipment?
Need help tracking your order or have questions about shipping? Contact our support team Γ’β¬β we’re here to help!
Last Updated: January 27, 2026