Shipping Terms and Conditions
At Chargie, we are committed to getting your battery protection device to you safely and quickly. Here is everything you need to know about our shipping process.
1. Shipping Method
All Chargie products are shipped via express courier (DHL, FedEx, UPS, or equivalent) with Delivered Duty Paid (DDP) β meaning all customs duties and taxes are included in your order total. You will not be charged any additional fees upon delivery.
2. Shipping Schedule
Orders are typically shipped within 1β3 business days of payment confirmation.
3. Shipping Delays & Exceptions
While we strive to meet our standard shipping timelines, exceptions may occur without prior notice:
- In-Stock Items: Maximum 1-week delay
- Backorder Items: Up to 15 working days to safely package and prepare for shipment
4. Transit Times by Region
- Europe: 5β10 business days
- United States & Canada: 7β14 business days
- Rest of the world: 7β18 business days
Remote areas (islands, rural locations) may require 1β5 additional days.
5. Warehouse Location
All Chargie products are shipped from our warehouse in China.
6. Package Protection & Liability
Our packages are carefully prepared with protective padding. However, we cannot be held responsible for carrier mishandling during transit.
If your package arrives damaged, lost, or opened: We will promptly re-ship your products via a different carrier at no additional cost to you.
7. Refund Policy
We offer a 30-day money-back guarantee on all Chargie products. Here is how it works:
To Request a Refund:
- Test the product for the full 30-day period
- Ship the device back to us via regular mail (buyer covers return shipping)
- We will test the device to ensure it is fully functional
- Upon verification, we will process your refund to your original payment method
Refund Conditions:
- Device must be in working condition with no physical damage
- Case must be intact and undamaged
- No electrical defects or signs of misuse
Return Shipping Costs:
- Buyer is responsible for return shipping costs
- For orders with free shipping: Buyer also reimburses the original shipping cost
8. Package Refusal
If you refuse delivery of your package, we reserve the right to deduct return shipping costs and applicable taxes before issuing a partial refund.
9. Color Selection
While we offer color options during checkout, color selection is not guaranteed. We fulfill orders based on available inventory colors. Our warehouse does not have the capability to change device casings or produce custom colors.
If you have specific color preferences, please note them at checkout, and we will do our best to accommodate your request based on availability.
Questions About Your Shipment?
Need help tracking your order or have questions about shipping? Contact our support team β we are here to help!
Last Updated: March 17, 2026