1. Packages containing the purchased products will be shipped either via regular post with or without tracking number or via express courier (DHL, FedEx, TNT and others).
2. Regular post tracked shipping happens twice a week, regularly on Mondays and Thursdays.
3. Express courier shipping is regularly done within 24 hours of payment.
4. We assume no responsibility over how the carrier will manage your package. The envelopes/boxes containing your products are bubble-padded and insured against opening without leaving marks. If, during transport, they have been opened, lost or damaged, we will re-ship the products through a different carrier.
5. As a general rule, if the order value is higher than USD 50 (or equivalent value in your currency), we advise using an express courier like DHL, to ensure the safety of your property.
6. Exceptions to the shipping rules presented earlier at paragraphs 2 and 3 can happen without prior notification. In exceptional cases, if the product is in stock, it should be shipped with a maximum of one week of delay. In the case of a backorder, the shipping delay will be increased with the amount necessary that the new product can be safely packaged and sent to the buyer, not exceeding 15 working days.
7. Transit times
DHL: 1-3 working days, mostly anywhere in the world. Some very remote areas (islands) may take 1-2 more days. Europe and East Coast US get super-fast next-day delivery.
– European Union: 10-14 days regularly, can take up to 45 days due to COVID delays.
– United States & Canada: 14-21 days
8. Warehouse location
All the packages are currently being assembled and shipped from Romania.
9. Refund policy
We offer all of our customers the possibility of shipping back the products they ordered from us after they have tested them for a full refund. Shipping back will be done via regular mail and will be supported by the buyer. The refund will only be processed when the package is received and the devices tested to be functional by Lighty Electronics srl. We will not offer a refund if the case is broken or if the product exhibits any other physical or electrical defect.
The customer will pay the shipping fee via the method used initially. In the case of a package with free shipping, the customer will also pay the initial shipping fee in addition to the one mentioned earlier.
10. Refusal of package
In case that the buyer refuses the package we reserve the right to not offer the full refund. We will deduct the costs of re-shipping it back to our warehouse and other taxes that may incur (if order has been shipped via DHL or similar) and will only offer a partial refund. Paragraph 9 will apply to buyers who ordered via regular mail, because there are no other taxes via post.
11. Color choice
Color choice of our products is not guaranteed. If you have color preferences, you may specify them at Checkout. However, the orders will be fulfilled using the available colors. Our warehouses have no means of changing the devices’ casing nor producing them. Please be aware of that.